Shipping policy
Delivery Policy for Savanna Kicks:
1. Shipping Locations: We deliver across all major cities and towns. Remote areas may require additional delivery time.
2. Processing Time: Orders are processed within 1–2 business days. Delivery timelines vary based on location and will be communicated at checkout.
3. Shipping Charges: Shipping fees, if applicable, will be displayed at checkout. Orders above a certain value may qualify for free delivery.
4. Tracking: Once your order is shipped, a tracking number will be provided to monitor delivery status.
5. Delays: While we strive for timely delivery, unforeseen circumstances like weather or courier issues may lead to delays. We’ll keep you updated in such cases.
Cancellation Policy for Savanna Kicks:
1. Order Cancellation by Customer:
• Orders can be canceled before they are shipped. Once shipped, cancellations are not allowed.
• To cancel, contact our customer support with your order details.
2. Order Cancellation by Savanna Kicks:
• We reserve the right to cancel an order due to stock unavailability, payment issues, or other unforeseen circumstances.
• If canceled, customers will be notified promptly and receive a full refund if payment was made.
3. Refund Timeline: Refunds for canceled orders will be processed within 5–7 business days.